Account & data deletion
Delete your account
You may request full deletion of your account and the erasure of your associated personal data at any time. This page is part of our Privacy Policy, which explains the process in full.
Three ways to request deletion
In the app
Settings → Privacy & Security → Delete Account.
This form
Submit the request below and we will verify it against your registered address.
By email
Email privacy@vicinitydg.com from your registered address.
What happens to your data
Our applications serve enterprise and community organizations, so deletion separates your personal profile from the organization’s historical audit logs.
Permanently deleted within 30 days
- Login credentials
- Contact information
- Personal addresses
- Uploaded IDs
- Visual media (photos)
- Device identifiers
You lose access to the application immediately.
Retained by the organization
- Gate entry and exit timestamps
- Shift attendance records
- Processed POS transactions
Activity logs are the legal property of the Enterprise Client (Data Controller) and are kept for security, audit and legal compliance. Where possible they are anonymized or decoupled from your profile.
Submit a deletion request
Send this from — or naming — the email address registered to the account. We verify the request against that address before erasing anything.